Frequently Asked Questions

Frequently Asked Questions

Residence on Langley Park Reservation Policy

Q: Why Residence on Langley Park?
A: Residence on Langley Park offers a variety of accommodation types that provides comprehensive facilities including social spaces, a heated pool, sauna, and gym. Our accommodation types are tailored for both business and leisure guests. Our studio, one-bedroom, and dual key room types offer kitchenette and laundry facilities (subject to availability and room types).

Our property features an on-site reception available 24-hours to handle any inquiries.

Our services include:

• On site reception available 24 hours
• Security
• Housekeeping available daily for stay <7 days and weekly for stays >7 days, excluding Sundays and Public Holidays
• Dry cleaning
• Internet access

Property features:

• Swimming pool
• Gym and Sauna
• On-site car parking
• Social spaces
• Function rooms

Q: What is the minimum length of stay?
A: One night.

Q: What are the payment methods?
A: We accept all major credit/debit card such as Visa, Mastercard, American Express, Union Pay, and Cash.

Card Payment Surcharges

• Debit Card / EFTPOS: 0% surcharge
• Visa & MasterCard Credit Cards: 1.65% surcharge
• American Express, JCB, UnionPay & Discover: 2.45% surcharge

Q: What is the amount required to be paid upon confirmation?
A: This is subject to the terms and conditions of your booking. Our best available rates in general will not require a pre-payment. However, advance purchase rates will require a payment upon confirmation of reservation.

* All rates are GST inclusive.

Q: Does Residence on Langley Park have Reception on site?
A: Yes, we do have attended reception on site 24 hours, seven days a week. We are dedicated to making your stay as safe and enjoyable as possible. Should there be anything else that we can do to improve your stay, please feel free to reach out to us directly.

Q: What do I need to be able to check in at the property?
A: A photo ID (driver’s licence or Passport) for the primary booking is required upon check in.

Q: What are the other charges required upon check-in?
A: A pre-authorisation of your credit/debit card, for your accommodation, will be required.

Q: What are the charges for pets and is there any limitation?
A: We regret to state that pets are not permitted.

Q: What time is check out and check in time?
A: The official check out time is 11AM and check-in time is 2:00PM. For late check-outs or early check-ins, please contact us directly to check availability.

Q: How many guests are allowed in each apartment?
A: The maximum occupancy of each room type varies. For example, our one-bedroom residence allows up to 3 guests in the room which means the 3^rd person will need an additional rollaway bed or baby cot. Our dual key residences allow for up to 5 guests per unit. Please reach out to us for more details about our room types and the maximum occupancy for each room type.

Q: Is parking available at the property?
A: We offer underground parking 24 hours a day for the convenience of our guests, at an additional charge of $30.00 per day. For details, please visit the Front Desk upon arrival, and our team will be happy to assist you.

Q: What are my food and beverage options?
A: You’ll find a range of dining options in the vicinity of Residence on Langley Park, or you can contact the Front Desk for more information. Our selected apartments are equipped with a toaster, microwave, fridge, glassware, crockery, and cutlery, so you can enjoy cooking your own meals (please check room type and availability).

Q: What are the charges for additional beds? Do you provide baby cribs?
A: An additional roll-away bed is chargeable at $50.00 (excluding taxes) per night and limited to 1 additional bed per room or apartment. We also provide baby cribs upon request, subject to availability.

Q: Is smoking allowed in the property?
A: The property is smoke-free. Smoking is permitted only at designated outdoor areas.

Q: What is the Cancellation/No Show Policy?
A: A cancellation fee of one nights’ accommodation will apply to any booking cancelled within 24 hours for corporate guest and 48 hours for leisure guest of the arrival time. If no arrival time is specified, 2PM will be considered the arrival time. Cancellation fees will automatically be charged to the credit card provided or deducted from the reservation deposit.

For further assistance, please contact rolp_info@the-residence.com